Shipping & Returns
The time we need to prepare an order for dispatch varies, for details, see individual soy candles/ wax melt items.
Estimated delivery times
United Kingdom: 1-5 business days
International: 1 - 5 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Home Jewels Co. is not responsible for delays due to customs.
Return & Exchange Policy
Returns & Exchanges are accepted within 14 days of delivery.
To be eligible for a return and/or refund your item must be unused and in the same condition that you received it.
Buyers are responsible for return postage costs.
If the item is not returned in its original condition and packaging, the buyer is responsible for any loss in value.
Once 14 days have gone by, we will be unable to offer you a refund or exchange. Please be sure to contact us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.
Late or missing refunds
If you haven’t received a refund yet, contact your bank as it may take some time before your refund is officially processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.