Question 1

Candle Safety

Accepted Answer

Do not burn candle for more than 4 hours Trim the wick to 5mm before each burn Never leave a burning candle unattended Keep candles out of reach of children or pets Never burn a candle on or near anything that may catch fire Do not touch the candle when it's lit - the jar can get very hot and may result in injury If your candle starts to flicker or smoke, extinguish the flame, let the wax and wick cool down and then trim the wick

Question 2

What Is The Average Burn Time?

Accepted Answer

8oz (Medium Jar) - 55 - 60 hours   12oz (Large Jar) - 80 - 85 hour   16oz (Extra Large Jar) - 130 - 150 hours

Question 3

How Does Clearpay Work?

Accepted Answer

Question 4

What Size Candles Are Included In The Sample Box?

Accepted Answer

Each Sample Box contains x5 2oz soy candles with an Avg Burn Time of 6 Hours.

Question 5

Can I Choose The Scents In My Sample Box?

Accepted Answer

Sample Boxes are pre-packed with a carefully selected range of scents to allow you to truly explore everything from the sweet delights of rhubarb and custard down to the deep woody aroma of rose and oud. This is where you find your ideal scent!

Question 6

How Do I Use Wax Melts

Accepted Answer

Review safety instructions listed on Home Jewels Co Wax Melt packaging.   Remove Packaging and break off 1-2 wax melt cubes   Place wax melt cubes on to well of the ceramic or electric wax warmer   Light tea light and insert into ceramic wax melt warmer or turn on   Allow wax melt cubes to melt fully and enjoy our wonderfully indulgent fragrances   When the tea light goes out, the wax melt pool will cool and solidify; which can be remelted until the fragrance fades.

Question 7

Can I have My Used Candle Jars Refilled?

Accepted Answer

We're happy to provide this optional service for you, so you can reuse your favourite candles; therefore reducing waste and helping our environment.

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