faq

Frequently asked questions

Candle Saftey


  • Do not burn candle for more than 4 hours
  • Trim the wick to 5mm before each burn
  • Never leave a burning candle unattended
  • Keep candles out of reach of children or pets
  • Never burn a candle on or near anything that may catch fire
  • Do not touch the candle when it's lit - the jar can get very hot and may result in injury
  • If your candle starts to flicker or smoke, extinguish the flame, let the wax and wick cool down and then trim the wick




How long do soy candles last?


  • 2oz (Sample Jar) - 8 hours
  • 4oz (Small Jar) - 25 - 28 hours
  • 8oz (Medium Jar) - 55 - 60 hours
  • 12oz (Large Jar) - 80 - 85 hours
  • 16oz (Extra Large Jar) - 130 - 150 hours




Do you offer refills?


Yes We Do! To refill your candle jars simply return your clean jars to Home Jewels Co, Flat 4, 76 Farnley Road, SE256NX with your name, email address and note detailing your chosen fragrance (s). Upon delivery, we will confirm your jars have been received and confirm your chosen fragrance (s) are in stock. Usual turnaround time is 5 working days. If you have any additional questions please feel free to contact us.




How long do soy wax melts last?


The fragrance of a single soy wax melt will last up to 30 days but the strength of the scent throw will lessen over time. To retain the fragrance strength, at the point the room has filled with the fragrance either extinguish the tea light flame if using a manual wax warmer or turn off if using an electric wax warmer.




How do I remove the wax from my wax warmer?


If you wax warmer is on and your wax melt is liquid, you can use cotton balls to absorb the wax. The cotton balls can then be discarded in the bin. Then take a dry cloth to wipe away any remaining oil before replacing your soy wax melt. If your wax warmer is off and your wax is hardened, the easiest way is to turn on the wax warmer to loosen the wax melt so it can be removed as a single solid piece. A scraper can be used to help with this process so you don't burn your fingers; and be sure to take a dry cloth to wipe away any remaining oil before replacing your wax melt.




Are your products vegan?


All our products are cruelty free, suitable for vegans and free from parabens.





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